Shipping Policy
Last Updated: 15 May, 2025
At Food Processing Machinery, we are committed to delivering your orders safely, promptly, and efficiently. Whether you’re purchasing for personal or commercial use, we ensure each product reaches you in excellent condition.
1. Shipping Locations
We ship to all locations across India. For international orders, please contact us directly at info@mntmotors.com for availability and arrangements.
2. Processing Time
All orders are processed within 2–5 business days after order confirmation and payment verification.
Customized machinery or bulk orders may require additional processing time, which will be communicated to you in advance.
Orders are not shipped or delivered on Sundays or public holidays.
3. Shipping Charges
Shipping charges are calculated based on the product size, weight, and delivery location.
Any shipping fees will be displayed during checkout or communicated via invoice for offline orders.
Free shipping may be available on select products or promotional offers (terms apply).
4. Delivery Time
Standard delivery within India typically takes 5–10 business days from dispatch, depending on the destination.
Remote or rural areas may experience slightly longer delivery times.
For customized or made-to-order products, delivery timelines will be shared on a case-by-case basis.
5. Order Tracking
Once your order is shipped, we will provide you with a tracking ID and a link to monitor your shipment’s progress.
For any issues with tracking or shipment delays, please contact our support team.
6. Shipping Partners
We partner with reputed courier and logistics providers such as:
DTDC, Blue Dart, Delhivery, and local freight providers for heavy machinery.
For large equipment, delivery may be done via surface transport with prior coordination.
7. Damage During Transit
We take utmost care in packaging and dispatching all orders. However, if your product is damaged during shipping:
Please report it to us within 48 hours of delivery.
Send us clear photos/videos of the packaging and damaged item.
Upon verification, we will arrange a replacement or refund as applicable.
8. Incomplete or Incorrect Address
Please ensure your shipping address, pin code, and contact number are accurate at the time of placing the order.
We are not responsible for delays or losses due to incorrect or incomplete address details.
In such cases, re-delivery charges may apply.
9. Delays & Force Majeure
Shipping delays can occur due to unforeseen circumstances such as weather, strikes, pandemics, or courier disruptions. We will keep you informed in such cases and work to minimize any inconvenience.
10. Contact Us
If you have questions or need help with your order, feel free to contact us:
📧 Email: info@mntmotors.com
📞 Phone: +91 99980 59938 / +91 93284 77658
📍 Address:
PLOT NO. 23, R.K. INDUSTRIAL HUB, NR SHREENATH ESTATE, BHUVALDI ROAD,
KATHWADA, AHMEDABAD, GUJARAT – 382430
